Frequently Asked Questions

Who Owns National Bonds?

Who Owns National Bonds?

The company is licensed and authorised in the UAE. The company is totally owned by Government of Dubai, ICD (Investment Corporation of Dubai).

How To Apply

How can I apply for National Bonds?

It's really very simple. Visit any of our nearly 556 outlets, leading exchange houses and banks to become part of the National Bonds family. 

You can purchase bonds online at www.nationalbonds.ae or via our number 600 522 279 by calling our direct sales team or visiting National Bonds office.

Who can buy National Bonds?

UAE residents as well as non-residents are eligible to purchase National Bonds. The minimum age requirement to purchase National Bonds is 21 years, unless purchased by a father/legal guardian on behalf of a minor.

What identification do I need to apply for National Bonds?

  1.  UAE resident: You will be required to present a True Copy of your valid Passport along with the Visa Page or Emirates ID. Where the application is for a minor, identification for both the minor and the father/legal guardian will have to be provided.
  2. Visitors and non UAE resident: You must provide a True Copy of your Passport with the Visit Visa Page / Entry Stamp. Where the application is for a minor, identification for both the minor and the father/legal guardian will have to be provided.

How can I avoid the minimum balance fee?

The minimum balance fee will be waived for the Customer accounts having a regular saving plan to save a fixed amount in Saving Bonds through a recurring payment method.

How many National Bonds can I buy?

You can purchase as many saving certificates as you wish. There is no maximum limit on how much you can purchase. However, the minimum required purchase of National Bonds is AED 100 (10 units of AED 10).

When do I receive my National Bonds Saving certificates?

For cash and credit card purchases made at National Bonds exchange houses, banks and Emirates Post offices (cash only), the saving certificates are issued immediately. For cheque purchases, the issuance of saving certificates will be after cheque clearance which takes 5 to 7 working days.

How do I access my National Bonds account online?

You can log in to your account at www.nationalbonds.ae by using your Customer Account Number (CAN) and Personal Identification Number (PIN). If you don't have a CAN and PIN, please contact 600 522 279 to activate your online account.

Are there any subscription fees applicable for purchasing bonds?

Saving Bonds are subject to a deferred-payment subscription fee at the Company’s absolute discretion.

Bonds issued with effect from 16 October 2017 under the Saving bonds category with non-regular saving mandate are exempted from deferred-payment subscription fee. For bonds issued prior to the above mentioned date, if you are able to commit for six months, we’ll waive off your 1%.  (min AED 15) deferred subscription payment.


In case of payment through credit or debit card, the subscription fee is payable at the time of Saving Bonds redemption and waived if Saving Bonds complete 24 months holding period. The subscription fee is 2% (min of AED 15) of the redeemed Saving Bonds and deducted from the redemption amount. 

In case of recurring number of monthly payment mandate, the subscription fee is 1% (min of AED 15) of the total amount of planned payments and waived if all payments are made in accordance with the selected plan. Subscription fee is also payable at the time of plan cancellation or any early redemption during the plan period.

When will the minimum balance fee be deducted?

The minimum balance fee will be deducted 1st of every subsequent month, first from the Savings bonds and then the from residue profit and transferred to the joint investment pool.

Are there any Minimum balance requirement and fee?

Yes, the bondholder needs to maintain a minimum balance of AED 3000 throughout the month. If the balance falls below this stipulated amount any time during the month, AED 20 will be charged to the bondholder as minimum balance fess on the 1st of every subsequent month. The amount would be deducted first from the Savings bonds and then the residue profit and transferred to the joint investment pool. 

The minimum balance fee will not be applicable to the those having a regular saving plan to save a fixed amount in Saving Sukuk through a recurring payment method.

Profit

What is the profit rate announced by National Bonds for 2016?

The profit rate varies from customer to customer based on:

Amount of Holding
Period of Holding
Frequency of Bonds Purchased

In addition to the profit, customers also won draw prizes and received loyalty bonus based on amount invested and frequency of investments. The chart below gives an example of possible earnings achieved by customers during 2015 across our savings as well as investment offerings.

faq-profit0

In fact our portfolio has performed better than most of the financial institutions on saving funds. This is one of the main reasons we have been awarded the BEST ISLAMIC SAVINGS PRODUCT & BEST SAVING ACCOUNT for 4th consecutive year in 2016.

Our Investment Portfolios:

faq-profit1

faq-profit2

How do earnings from investing in National Bonds compare to profit rates provided by Banks on Saving Accounts and Fixed Deposits during 2015?

On an average the Islamic banks operating in UAE provided profit rate of 0.44% per annum on Saving Accounts to 1.3% on Mudarba Term deposits. Whereas during 2015 National Bonds distributed profit expected rates on TermSukuk from 1.75% per anum to 3% for 3 years of investments. Also for Step up Bonds the expected profit was up to 4% per anum.

What are the cumulative earnings that customers made from the date of joining National Bonds?

People committing to a long term savings/investment plan with National Bonds have achieved amazing returns. The chart below gives an idea of cumulative earnings achieved by customers based on investment period.

saving-investment-periods-table-03

How is Profit distributed for the Year?

Our profit methodology is based on the duration of your savings with National Bonds. The longer you save, the higher is the profit rate you receive.

In case the Saving Bonds are redeemed during a calendar year, the weight of the Saving Bonds redeemed before completing a holding period of 90 days is 40%, while the weight is 60% for Saving Bonds redeemed after completing a holding period of 90 days and before completing 180 days, whereas the weight is 80% for Saving Bonds redeemed after completing 180 days and before completing 360 days, and finally the weight is 100% for Saving Bonds redeemed after completing 360 days.

Following is the profit weightage matrix which was implemented as of August 1, 2015:

tables_eng(1)

In case the Saving Bonds are not redeemed at the time of profit distribution, the weight is 100%. However, the payment of the entitled profit will be scheduled according to the completion of the respective holding periods, as set forth under clause 22 of the Saving Bonds Terms and Conditions booklet and in case Savings Bonds are redeemed before completing respective holding periods, the remaining reserved profit amount will be forfeited from the Bondholder account and transferred to the benefit of the joint investment pool.

I purchased National Bonds in December 2011 and again in April 2015. What will be my eligibility for Profit distribution?

Distributed profit per bond varies based on bond’s status and holding period. Please check your account statement for more details or contact us on 600 522279.

I purchased bonds in January 2011 and redeemed in October 2015. I do not hold any bonds on December 31, 2015. Are my Bonds held until October 2015 eligible for Profit Distribution?

Yes, all bonds held during 2015 for any duration are eligible for profit distribution. Please check your account statement for more details or contact us on 600 522279.

What is the "Reserved profit" and when does it reflect in my account balance?

All active bonds as of December 31, 2016 that are held for less than 365 days are entitled to 100% profit weightage regardless of holding period.  The distributed profit is then split into two parts;  the first is called "Gained Profit" and is paid to customer, while the second part is called "Reserve Profit" and will be paid on the respective maturity date.  If such bonds are redeemed before the maturity dates, the “Reserved Profit” will not be paid. Please check your account statement for more details or contact us on 600 522279.

Profit DistrGlossary

 

Example

Customer "A" invested :               100,000

Completed tenure       :               6 months

Profit Allocation          :               xxx

Gained profit              :               xxx

Residual Profit           :               xxx

How can I know the amount of Profit earned on my Savings with National Bonds?

You can refer to your online account statement or simply call 600 522279 to know the full details.

Where and how can I receive my Profit Certificates?

An electronic Certificate will be emailed to your registered email address. You can also Log in to your online account at www.nationalbonds.ae and print your certificate instantly.

What is Residue Profit?

When the amount of earned profits is less than AED 100 or the amount is not in multiples of AED10, the amount or the remaining amount is called Residue Profit.

How do I know my current Residue Profit amount?

Profits earned on Savings Bonds are distributed in the shape of issuing additional Savings Bonds. Additional Savings Bonds are only issued if the amount of profits earned is AED 100 or more, and are only issued in multiples of AED 10. When the amount of earned profits is less than AED 100 or the amount is not in multiples of AED10, the amount or the remaining amount is called Residue Profit.

How can I convert my Residue Profit to additional Savings Bonds?

By toping up your Residue Profit amount to reach AED100. Click here to view the outlet closest to you.

Can I withdraw my Profit Residue amount?

Yes, you have the option to withdraw the Profit Residue amount. Charges of AED 15 will be deducted from the Residue Profit amount. Click here to view the outlet closest to you.

What happens if I don’t top up or withdraw my Profit Residue?

The Residue Profit will be available to the Bondholder during each calendar year. During which the Bondholder can top up the amount to reach AED 100 and convert it into Saving Bonds or withdraw the amount. If no action is taken during the annual grace period, the Bondholder will be considered to waive his/her right to the Residue Profit and subsequently granting the Company the authority to transfer the amount to the benefit of the joint investment pool at the end of each calendar year.

Sharia Compliance

Is National Bonds Shari'a compliant?

National Bonds is a Shari'a compliant scheme because it is based on a Mudaraba (Shari'a compliant fund management) agreement concluded between the bondholders and the company, where National Bonds Corporation PJSC plays the role of Fund Manager (Mudareb), and the bondholders are the Fund Provider (Rab Al Mal). 

The National Bonds Mudaraba has a Shari'a Supervisory Board who holds the responsibility of directing, supervising and scrutinizing activities to ensure that all aspects of the business and investments carried out by the company are Shari'a compliant. This includes all draws as well as special promotion draws. The Shari'a Board is chaired by Dr. Abdul Sattar Abu Ghuddah, Vice president of the Sharia Board of Dubai Financial Market and member of Fatwa and Shari'a Supervision Boards of various Islamic financial institutions in the United Arab Emirates and many others overseas 

Shari'a compliant products are carefully monitored by a Shari'a Supervisory Board in order to ensure that they comply with Shari'a financial principles as regards to how the money is invested and managed. This ensures safety and transparency with all financial assets.

E-Bonds

What are E-bonds?

E-bonds is an additional National Bonds service that allows you to receive your saving certificates online, giving you absolute convenience and accuracy, at no cost.

Do I need to purchase saving certificates online for E-bonds?

No, you can receive the E-bonds whether you purchase your saving certificates from Emirates Post offices, exchange houses, banks or online.

What are the requirements to receive E-bonds?

To receive your saving certificates online, you need to have a regular e-mail account to automatically receive your E-bonds. E-bonds can be printed at your convenience and are considered as valid and as good as the original documents via Emirates Post offices, exchange houses, banks and through our website.

What is employee saving scheme?

What is Employee Saving Scheme?

A Shari'a compliant scheme that is designed to encourage you to have a disciplined approach towards savings to ensure a secured future. At National Bonds we believe that saving facilitates financial independence and peace of mind. In a bid to encourage responsible financial behavior, the scheme allows you to automatically deduct a preset amount from your salary every month by the payroll department and sent directly to National Bonds for issuance to Savings Certificates.

What are Gift Vouchers?

What are Gift Vouchers?

It's a financial instrument as good as a bond. Now you can buy your beloved ones a gift that can secure their future, a gift that will reward them with annual profits, prizes on weekly and monthly basis and enjoy other benefits. National Bonds offers Gift Vouchers with different denominations of 100, 250, 500, 1000, 5000, 10,000, 25,000 Dirhams.

What is the Gift Vouchers Process?

Customers can visit National Bonds offices to buy Gift Vouchers.
Bearer/Beneficiary submits completed application form to National Bonds outlets to exchange the Gift Voucher for bonds of the same value indicated on the Voucher.
Beneficiary becomes automatically eligible for all the benefits offered by National Bonds.

Why do National Bonds Gift Vouchers make the ideal choice for rewards?

They have high liquidity, i.e. they are cash equivalent.
Their cash value will never depreciate at the time of redemption (as against other usual prizes, e.g. electronics, cars, etc.)
They help nurture a savings culture and inspire beneficiaries to prepare for their future.
They provide the same benefits enjoyed by bondholders in terms of rewards and prize eligibility.
* Terms and Conditions apply.

Redemption

How do I redeem my National Bonds saving certificates?

For redemptions of AED 10,000 and above, customers will have to call 600 522279 for a seamless service. The funds are remitted through cheque (for UAE residents only). 

For redemptions of AED 10,000 and less, you can apply for instant cash redemption via SMS or online and collect the funds by visiting select branches of Al Ansari Exchange or UAE Exchange. Learn more about Instant Redemption. 

Non UAE residents can submit the redemption form via calling Tel: + 971 4 3848000 and receive the funds via bank transfer.

Is there a minimum holding period before I can redeem my National Bonds saving certificates?

For cash/cheque purchases, saving certificates must be held for a minimum period of 30 days from the date of issuance before they can be partially or fully redeemed. For credit card purchases, there is a lock-in period of 90 days. These restrictions, however, do not apply to saving certificates issued as prizes or as profit distribution.

Can I redeem part of my savings?

We offer you partial or full redemption options for your convenience. However, a redemption request must be at least AED 100 (10 units) or above. 
For any other questions or inquiries please call us on 600 522 279

Are there any redemption fees applicable at the time of redemption?

A redemption request can be made by calling NBC’s call center which will be followed by proper verification and authentication. For redemption of AED 10,000/- and below per day per account, instant redemption is available at selected branches of NBC distribution outlets. Distributor charges related to instant cash redemption will be deducted from the amount.

MyPlan

What is myPlan?

"myPlan" is a highly customized savings plan offered by National Bonds to all customers through a regular saving mandate either through direct debit instructions, payroll deduction or standing instructions to the bank where customers can allocate/save a predetermined amount into their National Bonds account. 

In "myPlan", customers sign up a mandate for saving predefined amounts based on their choice. "myPlan" helps customer to accumulate wealth while offering a number of additional chances to participate and win in the NBC rewards program. These multiple chances are based on the plan you select.

What are the different Plans available?

myPlan give you an option to select a mandate based on 12, 24 or 36 monthly payments through a recurring payment mandate.

I have an existing Monthly Saver Plan, what will happen to my commitment?

Your existing plan will continue in your National Bonds account. You will be entitled to entry in all the draws, with one chance per bond.; however, to increase your chances in the draws, you need to confirm your commitment to opt for myPlan by submitting the myPlan application form.

I have an existing Monthly Saver Plan, what is the subscription fee for these plans?

For Bonds issued before 1 August 2015, the subscription fee will be 1% (minimum AED 15), which is paid at the time of bonds redemption and waived if bonds complete 90 days from the date of issue. For Bonds issued after 1 August 2015, the subscription fee will be 1% (minimum AED 15), which is paid at the time of bonds redemption and waived if bonds complete 180 days from the date of issue.

What is the subscription fee of the 12 months, 24 months and 36 months planned payments under myPlan?

The subscription fee is 1% (min of AED 15) of the total amount of planned payments. This will be deducted from the amount. The subscription fee is paid in case of plan cancellation or premature saving bonds redemption and waived if all planned payments are made. 

For example, if a customer signs up for savings of AED 1,000 per month for a period of 12 months, then the planned contribution is AED 12,000 for the year. If after eight months, he decides to redeem the amount prematurely, then a fee of AED 120 will be deducted from the total savings.

Are there cancellation charges if I cancel myPlan before the end of committed payment plan?

There are no cancellation fees; however the 1% subscription ( minimum of AED 15) fee of the total planned payment will apply in case of premature withdrawal from the confirmed mandate.

Are there cancellation charges if I cancel myPlan after the end of committed payment plan?

There are neither cancellation fees nor subscription fees.

If I redeem bonds from myPlan before the end of my total planned payments, do I still have to pay the subscription fee?

Yes, the subscription fee of 1% (minimum AED 15) of the total plan commitment amount will be deducted on your redemption amount whether you cancel or continue your plan.

If I cancel myPlan will my old bonds still have the same chances?

No, the bonds will be converted to normal savings bonds and your chances on the draws will be as per those not committed to myPlan.

Can I amend myPlan amount and payment plan?

The customer can amend an existing recurring payments mandate by setting up a new mandate. myPlan Terms and Conditions will be applicable.

What happens upon completion of the total planned payments?

Your plan will continue as before and bonds will be issued into your account as per the automatic transfer instruction on monthly basis until further notification from your end.

How do I get started and sign up for myPlan?

Decide on your payment amount and total planned payments.
Complete myPlan Form along with Direct Debit Form
Submit the form by calling 600 522279 or your Relationship Manager to arrange for collection.

What are my chances of winnings under these Plans?

Your chances will be calculated as per your selected plan duration.newdrawtablese-04

Existing Monthly Saver Plan bonds will get 1 chance per bond until they sign up for either of the plans mentioned above.

Rewards Program

What is the new National Bonds Reward Program?

The new Reward Program gives individual customers a wider and segmented range of rewards that will reward their regular saving behavior. It aims to fulfill the aspiration and goals of the UAE Nationals and expatriate communities that stand to win rewards from a Million Dirham, BMW Cars and bond prizes which total to 480,260 rewards a year. 
Now valuable prizes exclusive for Emiratis and Expats including a grand prize of two million dirham every three months, plus more than 40,000 prizes offering more chances & exclusive prizes for regular savers & higher amount investors. 
Our aim to promote savings and make regular saving a habit amongst all our savers has motivated us to enhance the rewards program and come up with dedicated rewards for regular savers via myPlan as well as more chances as compared to single transaction savers.

When is the New Reward Program effective from?

National Bonds' New Reward Program will be effective 1st August 2015.

How many rewards will be given away as part of the New Rewards Program from National Bonds?

Customers will have an opportunity to win total of 480,260 rewards in a year. new-draw-tables-e-01(2)

What are the eligibility criteria to enter into each of these draws and how many chances do I get? Is there a minimum holding requirement?

The eligibility for the different rewards varies for individuals having myPlan National Bond's monthly saver plan and those making a single saving transaction. The table below explains the chances for different rewards as well as the minimum holding required.

myPlan Rewards

new-draw-tables-e-04-monthly

Single Subscription Bonds

new-draw-tables-e-03-single

When do the draws take place ?

The Million dirham draw will take place on the first Sunday of every quarter. The Monthly draws will take place on the 1st Sunday of every month.

How do I know if I have won a reward?

Following each draw, all reward winners who win are notified via an SMS. Winners of AED 1 Million and BMW will be called by a representative of National Bonds and facilitate the reward handover process. We will also publish the winner details on our Social Media - Facebook and Twitter. If a message is not received due to telecom network issues, customers can check the winners list on our corporate website www.nationalbonds.ae or call us on 600522279.

How do I receive my winning certificate?

Certificates for AED 1 Million, AED 10,000 and AED 50 will be issued to your winning CAN (Customer Account Number) and an email will be sent to the registered email address on your CAN.

How can I collect my non cash rewards?

Non cash rewards will be handed over in person at National Bonds offices or via an authorized reward handover letter from the reward partner that National Bonds has partnered with.

Where will the draws be held?

National Bonds reward draws are conducted at its Corporate Office using a state-of-the-art software tool to randomly pick the winners of all rewards. The whole process is supervised by the Dubai Economic Department (DED) and audited by an independent international auditing firm to ensure fair and transparent practices.

What do you mean by Regular Savers and how do I become one?

Regular savers are those who commit to a mandate of Saving through myPlan. The commitment will be executed through either Direct Debit, Payroll deduction, Standing instructions or Employee savings program to allow the deduction from customer's bank account into customer's National Bonds account every month. Click here to read more about this program or call 600522279 to speak to our saving advisors.

Sukuk Express

What is a One-Time Password (OTP)?

A One-Time Password (OTP) is a randomly generated 8-digit number which NBC will SMS to your mobile phone when you initiate a purchase transaction at the MBME Kiosk.

How does the One-Time Password (OTP) work?

When you initiate any purchase transaction at the MBME Kiosk, you will be required to enter a One-Time Password (OTP) on the MBME Kiosk screen as a second level of authentication to confirm that the transaction is authorised by you. Once successful completed, you will be able to proceed with your purchase transaction request.

Why is this One-Time Password (OTP) process introduced?

OTP is an additional security measure implemented to safeguard your account from unauthorized activity

How do I generate the One-Time Password (OTP)?

It is a simple process. Just initiate the transaction and follow the simple instructions on the screen. A One-Time Password (OTP) is system generated randomly, instantly and sent only to you on your mobile phone.

Within how much time should I receive my One-Time Password (OTP)?

You should receive a notification instantly from the time you have put a transaction request. If you have not received the OTP reference, kindly request for another one. Should this problem persist, Kindly contact our Contact Centre on 600-522279 who will gladly assist you.

What is the validity of each One-Time Password (OTP)?

The One-Time Password (OTP) will be valid for 5 minutes from the time of generation, after which it expires.

What happens if the One-Time Password (OTP) has expired?

No need to worry, just reinitiate the transaction and generate a new One-Time Password (OTP) to complete it. 
As the name suggests, each OTP is for single use only. It has to be generated separately for each transaction. If multiple transactions are being carried out, a OTP is generated for each of those transactions.

What should I do if my mobile number is not updated?

It is important to maintain up to date contact details with NBC as we will be providing with important updates on our account to your mobile number. In case, your mobile number registered in our system has been changed, you should immediately contact NBC to get the details updated

What should I do if I encounter any problem during my purchase transaction through the MBME Kiosk?

Kindly contact our Contact Centre on 600-522279 who will gladly assist you.

FATCA

FATCA Foreign Account Tax Compliance Act (FATCA)

The Foreign Account Tax Compliance Act (FATCA) was signed into U.S. law in March 2010 with an objective to prevent U.S. taxpayers from using financial institutions outside of the U.S. to evade taxes. 

The Central Bank of the UAE is implementing FATCA in the UAE, in agreement with the U.S. government. The aim is to identify US Reportable customer accounts according to the definition as per the IGA (Inter-governmental Agreement). 

As a financial institution regulated by UAE Central Bank, National Bonds is fully committed to comply with all the directives and guidelines issued by UAE Central Bank in relation to FATCA. 

Please note that National Bonds shall not be offering any tax advice in relation to FATCA. Please visit US IRS Website or consult your tax advisor any tax advice.

What is FATCA?

FATCA stands for Foreign Account Tax Compliance Act. It is introduced by USA to counter tax evasion by US Persons from using foreign banks and financial institutions to avoid US taxation on their income and investments.

What is the impact of FATCA and when will it become effective?

On an annual basis, National Bonds will be reporting information on the customer accounts held by US Persons to UAE Central Bank. 

UAE is in the process of signing Inter Governmental Agreement with US Government. As per the guidelines issued by UAE Central Bank, FATCA is currently due to become effective from July 1, 2014.

Is National Bonds implementing FATCA requirements?

Yes. National Bonds is committed to be fully compliant with the guidelines issued by UAE Central Bank in relation to FATCA.

Is National Bonds the only Financial Institution implementing FATCA in UAE?

We are not the only institution implementing FATCA in UAE. As UAE Government is signing an Inter Governmental Agreement with US Government, all banks and financial institutions in UAE will be implementing FATCA.

How will you determine if my account with National Bonds is impacted by FATCA?

If your identification details indicate that reporting may be required, we will request you to provide additional details to determine your US tax status. We will then review the available information against the applicable guidelines and requirements to determine whether or not your accounts are reportable for FATCA purposes.

How will I know if I am impacted by FATCA?

National Bonds will contact you in this regard for additional information. The Inter Governmental Agreement between UAE and US Government lays down the following criteria to determine US Reportable Status: 
a. US citizen or US resident
b. US place of birth
c. US mailing or residence address or PO Box
d. US telephone number
e. Current Power of Attorney or signatory authority granted to a person with a US address

You may visit US IRS Website for more details on FATCA requirements.

I purchased USD Bonds from National Bonds. Does this mean that I am impacted by FATCA?

No, the nature of products/services availed does not have any impact on the "reportable status" of the customer.

I am not a Citizen of USA. Would FATCA still apply to me?

FATCA may apply if you fulfill any one of the five criteria listed below. If your account fulfills any one of the below criteria, we may request further information / documentation to determine your "reportable status" under FATCA: 

a. US citizen or US resident
b. US place of birth
c. US mailing or residence address or PO Box
d. US telephone number
e. Current Power of Attorney or signatory authority granted to a person with a US address

What are implications for me if I am considered Reportable Person as per FATCA?

If you are a US person as per FATCA, National Bonds is obliged to report information about your account as per UAE Central Bank guidelines. 

We will initiate correspondence with our affected customers in due course. However, please note that National Bonds will not offer any additional tax advice relating to FATCA, and we recommend you contact your professional tax adviser regarding your personal tax situation.

What information will National Bonds report to UAE Central Bank regarding FATCA?

National Bonds will be following the guidelines issued by UAE Central Bank in this regard. The information will typically include your personal details as well as information about your savings / investments with National Bonds.

I am not a US Person. Why is National Bonds contacting me for additional information?

For most of our customers, FATCA will have no or minimal impact. However, in order to confirm that you are non-US person, National Bonds may contact you for few additional details.

What information should I provide to National Bonds?

National Bonds will communicate the relevant details to the affected customer directly through your Relationship Managers.

Why is the information requested by National Bonds different from my Bank?

The way in which banks and financial institutions collect information from their customers under FATCA may vary and depends upon the information available with them. It is therefore possible that the information requested by National Bonds is different from the information you provided to other Banks and financial institutions.

Where can I obtain more details about FATCA?

You can visit www.irs.gov/FATCA for more details about FATCA.

CRS

What is CRS?

The Common Reporting Standard (CRS) is a new information-gathering and reporting requirement for financial institutions in the UAE, to help fight against tax evasion and protect the integrity of tax systems.

UAE does not levy tax on individuals. Why are we required to submit this information?

The Common Reporting Standard (CRS) is an International Standard, developed in response to the G20 request and approved by the OECD Council on 15 July 2014, calls on jurisdictions/countries to obtain information from their financial institutionsand automatically exchange that information with other jurisdictions/countries on an annual basis. 
 UAE has committed itself to exchange information in this regard and help global fight against tax evasion. Consequently, you are required to provide information to fulfill the CRS requirements.

Is National Bonds implementing CRS requirements?

Yes. As a financial institution regulated by UAE Central Bank, National Bonds is committed to be fully compliant with all requirements and guidelines issued in relation to CRS.

Is National Bonds the only Financial Institution implementing CRS in UAE?

We are not the only institution implementing CRS in UAE. All financial institutions in the UAE are mandatorily required to be compliant with the requirements of CRS.

Who is considered as a Reportable Customer?

The CRS intends to establish the tax residency of customers. Under the CRS, all financial institutions are required to identify customers who appear to be tax resident outside UAE and USA (as the same is governed through FATCA), and report certain information to our local regulator. This information, as per the requirements of the local regulator, may then share with the tax authority where you are considered as tax resident.

What information is required to determine my Reportable Status?

We will collect your information along with a Self-Certification at the time of opening your account with National Bonds. As per CRS requirements, we intend to collect the following information: 
Name
Residence Address
Mailing Address
Place of Birth – City and Country
Date of Birth
Country/Countries of Tax Residence
Taxpayer identification number(s) - TIN
If TIN is unavailable, reason for not possessing TIN.

How often I need to provide this information for CRS?

Once we have a valid self-certification on file, we will contact you only in case of any updates to your Account Information or in cases where we believe there is a requirement for additional information.

What additional information should I provide to National Bonds for CRS requirements?

Customers are required to provide us with Self-Certification on the Tax Residency Status. Additionally and wherever required, National Bonds will request for a copy of your Passport for additional information.

What information will National Bonds report to UAE Central Bank regarding CRS?

National Bonds will be implementing the guidelines issued by UAE Central Bank in this regard. For all Reportable Customers, National Bonds will share the information about your Savings/Investments Balance, profits and prizes credited to your account with National Bonds.

I believe I am not reportable for CRS. Why is National Bonds asking me for supporting documents?

As a Financial Institution regulated by UAE Central Bank, we are required to verify the Self-Certification provided by our customers. In cases where deemed necessary, National Bonds might ask you for a copy of your passport to verify your Self-certification.

I already provided you with a FATCA Self-Certification. Should I still provide you with additional details on CRS?

Even if you have already provided Self-Certification under Foreign Account Tax Compliance Act (FATCA), you may still need to provide additional information for the CRS as these are different regulations and hence different requirements. 

FATCA is restricted to verify customer’s US Reportable Status. However, in case of CRS, financial institutions are mandated to identify the tax residency of all our customers and in most cases report information on customers who are tax resident outside of the country where they hold their accounts.

I am an Expat living in UAE for the last few years, how will I know if I am a tax resident of another Country?

Your tax residency may be determined based on your place of birth and the place of your residence and business operations. Please contact your professional tax advisor or visit OECD website or more information on how to determine your tax residency, as National Bonds cannot provide you with tax advice.

I am a UAE National living in UAE, why are my details disclosed for CRS?

Under CRS requirements, we are legally required to establish the tax residency status of all our customers, even if you are a UAE National. However, since you are residing only in UAE, typically your details will not be considered as reportable to the foreign tax authorities for CRS purposes.

Why is National Bonds reporting my Information to foreign countries?

Under the requirements of CRS, National Bonds will only share the information with UAE Central Bank and not with any foreign country or foreign tax authority.

If I am considered as CRS Reportable, would National Bonds deduct tax from my account?

NO. Under CRS requirements, National Bonds or any other Financial Institution is authorized to deduct any taxes from Customers.

Which countries are participating in the CRS?

Please refer to the OECD CRS portal for list of countries participating in the CRS and the dates that they will start exchanging information.

Where can I find further information and advice?

For further information on your tax residency, please refer to the rules governing tax residence that have been published by each national tax authority on OECD CRS Portal. You can also find out more at the OECD Automatic Exchange of Information portal

Saving Bonds

How can I apply for the Dirham Savings Scheme?

Visit any of the nearly 709 outlets, including the Emirates Post offices, leading exchange houses and banks to become part of the National Bonds family. You can also purchase Saving Certificates online or via our number 600 522279, by calling our direct sales team or visiting National Bonds office.
Overseas Customers can buy National Bonds certificates online through our website or via calling our international number +971 4 384 8000.

Who can buy the Dirham Savings Scheme?

UAE residents as well as non-residents are eligible for the purchase of the Saving Certificate. The minimum age requirement to purchase the Saving Certificate is 21 years, unless purchased by a father/legal guardian on behalf of a minor.

What identification do I need to apply for the Dirham Savings Scheme?

  • UAE resident: You will be required to present a True Copy of your valid Passport along with the Visa Page or Emirates ID. Where the application is for a minor, identification for both the minor and the father/legal guardian will have to be provided.
  • Visitors and non UAE resident: You must provide a True Copy of your Passport with the Visit Visa Page / Entry Stamp. Where the application is for a minor, identification for both the minor and the father/legal guardian will have to be provided.

How many Saving Certificates can I buy?

You can purchase as many Saving Certificates as you wish. There is no maximum limit on how much you can purchase. However, the minimum required purchase with National Bonds is AED 100 (10 units of AED 10).

How and where can I collect my profits?

Profits earned on Savings Bonds are distributed in the shape of issuing additional Saving Bonds. Additional Saving Bonds are only issued if the total amount of profits earned by the Bondholder is AED 100 or more, and are only issued in multiples of AED 10. When the amount of earned profits is less than AED 100 or the amount is not in multiples of AED10, the amount or the remaining amount is called Residue Profit.

The Residue Profit will be available to the Bondholder during each calendar year. During which the Bondholder can top up the amount to reach AED 100 and convert it into Saving Bonds or withdraw the amount. If no action is taken during the annual grace period, the Bondholder will be considered to waive his/her right to the Residue Profit and subsequently granting the Company the authority to transfer the amount to the benefit of the joint investment pool at the end of each calendar year.

Is everyone eligible for the profit distribution?

Each Saving Bond is entitled to a pro rata share of the distributable profits for a calendar year. The pro rata share of profit is based on weights determined in accordance with the next question below from the date of issuance.

Do I have to complete one financial year to be eligible to receive the profits?

No. The profits will be distributed according to the number of Saving Certificates and for the time period. 

In case the Saving Bonds are redeemed during a calendar year, the weight of the Saving Bonds redeemed before completing a holding period of 90 days is 40%, while the weight is 60% for Saving Bonds redeemed after completing a holding period of 90 days and before completing 180 days, whereas the weight is 80% for Saving Bonds redeemed after completing 180 days and before completing 360 days, and finally the weight is 100% for Saving Bonds redeemed after completing 360 days.

Can I receive my profits at any time of the year?

The profits are distributed within the first quarter of the year, post the completion of the previous financial year ( Jan - Dec ).

How do I redeem my Saving Certificates?

For redemptions AED 10,000 and above, customers can call 600 522279 for a seamless service. For redemptions of AED 10,000 and below you can get instant cash by visiting selected branches from our distribution network.

Non UAE residents can submit the redemption form via calling Tel: +971 4 384 8000.

Is there a minimum holding period before I can redeem my Saving Certificates?

For cash/cheque purchases, Saving Certificates must be held for a minimum period of 30 days from the date of issuance before they can be redeemed.

For credit card purchases, there is a lock-in period of 90 days.

Can I make a partial redemption?

Yes. You can redeem your Saving Certificate partially and your new Saving Certificate will be issued for the balance held with National Bonds Corporation PJSC.

Click here to purchase now

Dirham Saving Program

How can corporations apply for the Dirham Savings Scheme?

Corporations can purchase Saving Certificates online click here or via our number 600 522279, by calling our direct sales team or visiting National Bonds office.
Overseas Customers can buy National Bonds certificates online through our website or via calling our international number +971 4 384 8000

Are all corporations eligible for the profit distribution?

Each Saving Bond is entitled to a pro rata share of the distributable profits for a calendar year. The pro rata share of profit is based on weights determined in accordance with the next question below from the date of issuance.

Is the corporation obliged to have to complete one financial year to be eligible to receive the profits?

No. The profits will be distributed according to the number of Saving Certificates and for the time period.
In case the Saving Bonds are redeemed during a calendar year, the weight of the Saving Bonds redeemed before completing a holding period of 90 days is 40%, while the weight is 60% for Saving Bonds redeemed after completing a holding period of 90 days and before completing 180 days, whereas the weight is 80% for Saving Bonds redeemed after completing 180 days and before completing 360 days, and finally the weight is 100% for Saving Bonds redeemed after completing 360 days.

How and where can corporations collect their profits?

Profits earned on Savings Bonds are distributed in the shape of issuing additional Saving Bonds. Additional Saving Bonds are only issued if the total amount of profits earned by the Bondholder is AED 100 or more, and are only issued in multiples of AED 10. When the amount of earned profits is less than AED 100 or the amount is not in multiples of AED10, the amount or the remaining amount is called Residue Profit.
The Residue Profit will be available to the Bondholder for a period of three months from the date of profit distribution. During which the Bondholder can top up the amount to reach AED 100 and convert it into Saving Bonds or withdraw the amount. If no action is taken during this period, the Bondholder will be considered waiving his/her right to this amount and granting the Company the authority to transfer the amount to the benefit of the investment pool.

Can the corporation receive its profits at any time of the year?

The profits are distributed within the first quarter of the year, post the completion of the previous financial year ( Jan - Dec ).

How can the corporation redeem its Saving Certificates?

For redemptions the authorized signatory of the corporation can call 600 522279 for a seamless service.

Is there a minimum holding period before the corporation can redeem its Saving Certificates?

For cash/cheque purchases, Saving Certificates must be held for a minimum period of 30 days from the date of issuance before it can be redeemed.
For credit card purchases, there is a lock-in period of 90 days.

Can the corporation make a partial redemption?

Yes. Partial Redemptions are allowed and new Saving Certificate will be issued for the balance held with National Bonds Corporation PJSC.